Associates in Christian Counseling

First Contact

For you who are movie buffs, you will remember Jodie Foster in First Contact. As she anticipated that moment, it was with a mixture of anxiety, fear, and excitement. Fortunately for those contacting ACC, their first contact is with Jean Lambert, ACC’s Office Manager.

“People who call have heard about ACC in one of many ways,” Jean shared. “It may have been from a friend or family member, or they may have been referred by their pastor or doctor.” Others remember ACC from advertising or simply “google” us into their lives from our website.

When someone calls for an appointment, there is a process to follow. Insurance is checked to help a person understand their benefits. The Director reviews each case and assigns it to an appropriate clinician. If someone requests a particular therapist when they call, we honor that if possible. “We want the very best match from the very beginning,” stated Jean. “We don’t want to simply give a person the next available appointment and then have to switch them to a different clinician. That would not be helpful at all.” Approximately 71% of those who call do come in for an appointment. That first appointment is generally within a week or so of that first phone contact, depending on the availability of the appropriate therapist.

Jean considers her job an opportunity to minister to people who are in pain. “Some folks are at the end of their rope when they call. They feel the need for help right away fearing something drastic is about to happen. I do my best to reassure them.” She concluded by saying she believes ACC can help those in need because of the unique approach offered by Christian counseling.

To make that first contact before a crisis, call Jean Lambert at 336-896-0065, ext. 203.